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NECA Training - Course Overview
Each of the courses, set out within this guide, can be altered to specifically meet your needs. Synopsis of courses available:

Vocational courses

  • NCFE Level 2 Certificate in Drug Awareness studies and their applications
  • NCFE Level 2 Certificate in Equality and Diversity
  • OCN North East Mentoring skills programme Level 1-3
  • OCN North East Introduction to Support Work, Level 2
  • NVQ Level 3 Health and Social Care
  • Gambling Awareness
  • Debt Management
  • Drug Awareness
  • Alcohol Awareness
  • Harm Reduction
  • Needlestick Awareness
  • Drugs and Housing
  • Assessment
  • Risk Assessment
  • Blood Borne Virus Awareness
  • Personal Safety (Lone Working)
  • Basic and Level 2 Counselling Skills (coming soon)

Customer Service

  • Letter writing
  • Telephone skills
  • Customer Care
  • Dealing with angry customers

Personal Development

  • Motivational Interviewing and the Cycle of Change
  • Dealing with Aggressive and Abusive Behaviour
  • Train the Trainer
  • Negotiating skills
  • Presentation skills
  • Communication skills
  • Advanced Communication skills
  • Assertive Communication
  • Managing Conflict
  • Time Management
  • Managing Stress
  • Anger Management
  • Introduction to NLP

Professional Development

  • Boundary Training
  • Equality and Diversity
  • Leadership and Motivation
  • Coaching and Feedback
  • Managing Change
  • Appraisal skills
  • Management Development
  • Key and Group Working
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