Course Title |
Cost |
Dates & Venue |
Start / Finish |
Competencies |
Alcohol Awareness
This training will improve delegates’ basic understanding and awareness of alcohol, including why people use alcohol and the associated problems. Participants will also increase their understanding of alcohol levels, through unit calculations and how the body processes alcohol. |
£75pp |
19 January 2010
10 March 2010
24 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC330.1, HSC3000, HSC33, GEN36, HSC32 |
Drug Awareness
This training will improve delegates’ basic understanding and awareness of all drugs. The subjects covered within this include: types of drugs and their associated problems, as well as offering an understanding of why people use drugs and the effects of drug use, and signs and symptoms of drug use. |
£75pp |
28 January 2010
5 February 2010
26 April 2010
29 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
AA1.1, HSC33, AD1 |
Boundary training
This training will offer delegates the knowledge and understanding of personal and professional boundaries, which also includes the importance of boundaries and how they should be established. The training will also challenge individuals as to how boundaries can be broken, and how this can be dealt with effectively to ensure that a good working practice is kept. |
£75pp |
14 January 2010
2 March 2010
7 April 2010
Swalwell (just off A1)
9 June 2010
Durham
|
9.30am
to
4.00pm |
HSC233, HSC3111, HSC35, HSC33 |
Blood Borne Virus Awareness
The course provides a foundation for understanding of Blood Borne Viruses, providing explanations of what the conditions are and how they occur. The training will also provide information on transmission, testing, confidentiality and health and safety, and also information on universal precautions, and attitudes and values. |
£75pp |
8 February 2010
Durham
18 May 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
AB2.1, AB5, HSC33, AD1 |
Harm Reduction/Needlestick Awareness
This training is for individuals working with injecting drug users, and offers the key skills to safely handle and dispose of sharps and sharps equipment. The course covers key elements on appropriate procedures in handling equipment which could be contaminated. The training will also offer advice on how to deal with injuries. |
£75pp |
11 February 2010
15 June 2010
Swalwell (Just off A1)
|
9.30am
to
4.00pm |
AA1, AB2.1, HSC33, AD1, HSC22, HSC32 |
Assessment & Care Planning
A two day course designed for workers completing assessments on clients. This course will offer those attending an overview of the assessment process, and enable them to understand the value and importance of assessments. Delegates will also gain an understanding of how intrusive this process can be. The training will also include goal setting and risk assessing of a client |
£150pp |
25 & 26 January 2010
Swalwell (just off A1)
8 & 9 April 2010
Durham
|
9.30am
to
4.00pm |
AA1, HSC330, AB2, HSC335, AB5, HSC395, HSC33, AF1, AF2, AF3, AG1, AG2, AI2, |
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Group Work
This 2 day training is for individuals who work with groups, and will provide interventions and skills for both one to one, and group settings. The course content includes setting group ground rules and objectives, and effective communication and group control. |
£150pp |
8 & 9 March 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
ENTO L10, ENTO L13, HSC33 |
Dealing with Aggressive and Abusive Behaviour
This 2 day training will allow participants to deal effectively with potential and actual aggressive and abusive behaviours from others. The course defines what aggression, abuse and violence are, as well as exploring the causes and triggers to this behaviour. The training will also allow them to understand the process of this behaviour and look at what interventions could be used in the situation. |
£150pp |
24 & 25 February 2010
24 & 25 May 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
AB3, HSC335, HSC395, HSC33 |
Assertive Communication
This 2 day course will provide participants with the confidence needed to deal with all situations. Delegates will learn confidence boosting techniques and new skills which will enable them to communicate more effectively as well as developing good working relationships. The course content includes communication techniques for portraying an assertive manner. |
£150pp |
23 & 24 February 2010
Swalwell (just off A1)
19 & 20 May 2010
Durham
|
9.30am
to
4.00pm |
HSC33, HSC31 |
Anger Management
This 2 day course will provide participants with the confidence needed to deal with all situations. Delegates will learn confidence boosting techniques and new skills which will enable them to communicate more effectively as well as developing good working relationships. The course content includes communication techniques for portraying an assertive manner. |
£150pp |
29 & 30 March 2010
Swalwell (just off A1)
|
9.00am
to
4.00pm |
HSC226, HSC33, AJ1, AJ2 |
Lone Working/Personal Safety
This programme is designed to offer attendees a higher awareness of their personal safety and how to ensure they follow best practice when working alone. The training will also assist individuals in assessing situations and allow them to identify good practices within their workplace.. |
£75pp |
25 February 2010
27 April 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC395, HSC33, HSC22, HSC32 |
Equal Ops and Diversity
The aim of the course is to develop awareness and knowledge of equality and diversity in order to provide effective services. It covers the key legislative requirements and provides a context for diversity within the workplace.. |
£75pp |
4 March 2010
7 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC3111, HSC35.2, HSC33 |
Coaching and Feedback
This training will offer participants the skills and techniques to effectively use coaching and feedback to develop others. These techniques can be used to develop individuals in their personal performance or life changes. The training will also allow delegates to identify when coaching is appropriate and how to offer feedback which builds confidence and competence.
|
£150pp |
15 & 16 February 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC345 |
Managing Stress
A 1 day course for anyone who wishes to explore how stress affects them and how they can effectively deal with it. The training will also allow individuals to identify and deal with stress in others. The course provides a range of tools and methods for locating points of stress, and offers a range of techniques to avoid burnout.
|
£75pp |
18 February 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC226 |
Introduction to Motivational Interviewing & the Cycle of Change
A two day introduction into the theory behind Motivational Interviewing and the Cycle of Change. Attendees will be able to identify and demonstrate basic techniques and how they can be utilized. The course will also include the various stages of the cycle of change and appropriate interventions. |
£150pp |
12 & 13 April 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC233, HSC3111, AB2, AI1 |
Safeguarding Adults (POVA)
During this course, the delegate will look at the principles of Protection of Vulnerable Adults, definitions of Whistle Blowing, and identify emerging forms of abuse. |
£75pp |
12 January 2010
11 March 2010
1 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC3111, HSC35.3, AB3, HSC335 |
Introduction to Life Coaching
A two day course where delegates will be introduced to the concept of Life Coaching, and look at the qualities and skills needed. During the day, the programme will explore practical strategies to identify and set clear goals and the benefits of applying these techniques within the home and workplace. |
£150pp |
19 & 20 April 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33 |
Effective Presentations
A two day introductory course for staff at all levels who are new to making presentations as part of their work. Presentations cover a wide range of formats, including giving feedback to colleagues and groups, providing a verbal report to an outside agency, service users, or making a presentation to external bodies and groups. The course is intended to provide a framework to develop skills and confidence in future presentations |
£150pp |
17 & 18 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC226, BF5, M&LD7 |
CIEH Level 2 Health and Safety in the Workplace
This course will provide delegates with an understanding of health and safety, which includes an overview of the legal requirements placed on employers and their employees, hazards and risks in the workplace and the controls that are put in place to reduce harm. |
£75pp |
26 January 2010
11 May 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC22, HSC32 |
CIEH Level 2 Award in Principles of Risk Assessment
This qualification is designed to help improve the workplace culture for occupational health and safety. Its main purpose is to enable delegates to understand the basic principles of risk assessment, therefore giving employees the ability to contribute to the process and act always to protect their own health and safety and that of others.
|
£75pp |
2 February 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC22, HSC32 |
First Aid at Work
HSE approved qualification. (3 days) Initial assessment of the scene prior to giving any basic treatment to an injured person, and seeking further medical aid if and when required. |
£195pp |
16,17 & 18 March 2010
28, 29 & 30 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC22, HSC225, CHS12 |
Emotional Intelligence
A one day course for those with management responsibility who wish to explore new ways of handling interpersonal relationships and the motivation of others. The course offers techniques to improve your initiative, empathy, adaptability and influencing skills.
|
£75 pp |
23 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33 |
Introduction to Excel (beginners)
This 2 day course will give an introduction to the basics of using this most widely used software to those who have little or no experience of working with Excel. Topics will include setting up new spreadsheets, inputting data, copying and pasting, producing graphs and charts, use of functions, introduction to pivot tables and other basic tools to gain confidence. |
£150pp |
21 & 22 June 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33 |
Intermediate Excel – for those who have already completed basic training
A 2 day course which aims to build on introductory Excel concepts. Topics covered will include functions, pivot tables, protecting workbooks, goal seek, sorting data and graphs/charts . |
£150pp |
24 & 25 March 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33 |
Introduction to WORD
A 2 day introductory course which will teach you how to create, amend and save Word documents. In addition the training will cover how to use the format functions and create tables. |
£195pp |
20 & 21January 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC35, AB2, HSC33, HSC395, AD1 |
What is Reasonable Force?
A one day training course which will raise awareness and give clarification of what actually constitutes Reasonable Force. During the day, topics covered will include definition of the law regarding the use of force, what constitutes self defense, and identification of the Acts within the law which provide protection. The training will also assist individuals in assessing situations and allow them to identify good practices within their workplace. |
£75pp |
12 January 2010
4 March 2010
13 May 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33 |
Raising Awareness of Substance Misuse in Pregnancy
A one day course, which will look at the effects of drug and alcohol use within pregnancy, and the implications on development of the foetus and on-going associated problems. |
£75pp |
22 January 2010
22 April 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC35, AB2, HSC33, HSC395, AD1 |
Effective Call Handling
A one day course to improve employee effectiveness at work. The training will be practical, leaving participants feeling confident in their ability to handle calls positively and effectively.
|
£75 pp |
23 March 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, HSC226, AB3, GEN21 |
Managing Employee Performance and Behaviours
A two day course which will look at strategies to deal with poor performance and improve morale. Delegates will also look at disciplinary procedures, tactics to deal with negativity, and effective setting of performance objectives .
|
£150pp |
5 & 6 May 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, GEN36, AC3, GEN33, GEN35, BF5, M&LD6, HSC31 |
Customer Service/Dealing with Complaints
A one day course which looks at the importance of customer service and the impact it can have on a business. The training will identify the needs and expectations of customers, and how to effectively manage complaints. |
£75pp |
21 January 2010
16 March 2010
Swalwell (just off A1)
|
9.30am
to
4.00pm |
HSC33, GEN36, AC3, GEN33, GEN35, BF5, M&LD6, HSC31 |
