NECA | Quality and Clinical Governance

Quality and Clinical Governance

NECA’s aims and objectives regarding quality are based on the following principles:

- Providing a high quality and safe service to customers
- Meeting customer expectation and needs
- Commitment from NECA to embrace change in order to meet the needs of customers

These aims and objectives will be achieved by:

Working towards, maintaining and looking towards improving on recognised Quality Standards

Ensuring effective quality management systems are in place

Applying principles of business excellence

Utilising benchmarking programmes

Such achievements will be monitored, reviewed and evidenced by applying the following methods:

Formal internal and external reviews

Measuring customer outcomes

Internal and external audits

Self Assessment

The aims and objectives are set within a culture throughout NECA of a commitment to self assessment and ultimately continual improvement. This is from an aspect of improving NECA’s quality management systems and ultimately improving NECA’s service delivery.

NECA staff are expected to contribute towards ensuring that quality aims and objectives are achieved. NECA will support staff and raise awareness of such issues by ensuring effective communication and hosting relevant training programmes and briefings. NECA welcome feedback for additional further improvement/change regarding service delivery, from all customers and staff.

NECA recognise that the sector the organisation works within is changing at a rapid pace. This Quality Policy Statement will therefore be reviewed on an annual basis for continuing relevance, appropriateness and suitability.

Please complete our Feedback Form if you wish to provide any comments, suggestions or feedback you may have regarding the services NECA deliver.

Quality and Clinical Governance

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