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NECA Training - Course Overview

Each of the courses, set out within this guide, can be altered to specifically meet your needs. Synopsis of courses available:

 

Vocational courses

  1. NCFE Level 2 Certificate in Drug Awareness studies and their applications
  2. NCFE Level 2 Certificate in Equality and Diversity
  3. OCN North East Mentoring skills programme Level 1-3
  4. OCN North East Introduction to Support Work, Level 2
  5. NVQ Level 3 Health and Social Care
  6. Gambling Awareness
  7. Debt Management
  8. Drug Awareness
  9. Alcohol Awareness
  10. Harm Reduction
  11. Needlestick Awareness
  12. Drugs and Housing
  13. Assessment
  14. Risk Assessment
  15. Blood Borne Virus Awareness
  16. Personal Safety (Lone Working)
  17. Basic and Level 2 Counselling Skills (coming soon)

 

Customer Service

  1. Letter writing
  2. Telephone skills
  3. Customer Care
  4. Dealing with angry customers

 

Personal Development

  1. Motivational Interviewing and the Cycle of Change
  2. Dealing with Aggressive and Abusive Behaviour
  3. Train the Trainer
  4. Negotiating skills
  5. Presentation skills
  6. Communication skills
  7. Advanced Communication skills
  8. Assertive Communication
  9. Managing Conflict
  10. Time Management
  11. Managing Stress
  12. Anger Management
  13. Introduction to NLP

Professional Development

  1. Boundary Training
  2. Equality and Diversity
  3. Leadership and Motivation
  4. Coaching and Feedback
  5. Managing Change
  6. Appraisal skills
  7. Management Development
  8. Key and Group Working

Back to NECA Training Course Directory 2006

 

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